Basic concepts

Site visitor — a person who came to the site https://lolabellala.art without the purpose of placing the Order.
User — an individual, a Site visitor who accepts the terms of this Agreement and wants to place Orders in the Online store https://lolabellala.art
Buyer — A user who placed an Order in an online store https://lolabellala.art
Online store — an Internet site located on the Internet at https://lolabellala.art, where the products offered by Sellers for purchase are presented, as well as the terms of payment and delivery of Products to Buyers.
Product — paintings and other products presented for sale on the Website.
Order — a duly executed request of the Buyer for the purchase and delivery to the address specified by the Buyer / by means of pickup of the Products selected on the Website.

1. General provisions
1.1. The Seller sells Products through the online store at https://lolabellala.art
1.2. By ordering products through the Online store, the User agrees to the terms of sale of Products set out below (hereinafter referred to as the Terms of Sale of products). In case of disagreement with this User Agreement (hereinafter referred to as the Agreement / Public Offer), the User is obliged to immediately stop using the service and leave the site https://lolabellala.art
1.3. These Terms of Sale of products, as well as information about Products presented on the Website, are a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The Agreement may be changed by the Seller unilaterally without notifying the User/The buyer. The new version of the Agreement comes into force after 10 (Ten) calendar days from the date of its publication on the Website, unless otherwise provided by the terms of this Agreement.
1.5. The Public Offer is recognized as accepted by the Site Visitor/By the Buyer from the moment of acceptance of the Order from the Buyer. The retail purchase and sale agreement is considered concluded from the moment the Seller issues a receipt or other document confirming the payment of products to the Buyer. By informing the Seller of his e-mail and phone number, the Site Visitor/User/The Buyer agrees to the use of these means of communication by the Seller, as well as by third parties engaged by him for the purpose of fulfilling obligations to Site Visitors/By users/By Buyers, for the purpose of carrying out advertising and informational mailings containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information, directly related to the fulfillment of the Buyer's obligations under this Public Offer.
1.6. When Making An Order, The User/The Buyer agrees that the Seller may entrust the execution of the Contract to a third party, while remaining responsible for its execution.
1.7. All rights and obligations under the Agreement concluded with the User arise directly from the Seller, while the Buyer, accepting this Agreement, fully understands and agrees that in the case of concluding a contract with a Seller other than the Seller, is not a party to the specified agreement and does not bear obligations related to its execution, except as provided for in this Public Offer.
1.8. The Seller is not responsible for the accuracy and correctness of the information provided by the User.
1.9. User Communication/The interaction of the Buyer with the Call Center operators/managers and other representatives of the Seller should be based on the principles of generally accepted morality and communication etiquette. It is strictly prohibited to use obscene words, swearing, offensive expressions, as well as threats and blackmail, regardless of the form in which they were addressed and to whom they were addressed.

2. Subject of the agreement
2.1. The subject of this Agreement is the provision of an opportunity for the User to purchase for personal, family, home and other needs not related to the implementation of entrepreneurial activity, products presented in the catalog of the Online store at https://lolabellala.art.
2.2. This Agreement applies to all types of Products and services presented on the Site, as long as such offers with a description are present in the catalog of the Online store

3. The product and the procedure for making a purchase
3.1. The Seller ensures that the Products presented on the Website are available in its warehouse. The photos accompanying the Product are simple illustrations of the Product and may differ from the actual appearance of the products. The descriptions/characteristics accompanying the Product do not pretend to be exhaustive and may contain typos. To clarify the information about the Product, the Buyer should contact the Customer Support Service.
3.2. The Buyer's order is made in accordance with the procedures specified on the Website in the section "Payment" and "Delivery"
3.3. The Buyer is fully responsible for providing incorrect information, which resulted in the inability of the Seller to properly fulfill its obligations to the Buyer.
3.4. The production period of products usually does not exceed 40 (forty) working days from the date of registration and payment of the order by the Buyer for paintings of standard sizes. The terms for individual sizes are discussed with the manager in each specific case. The buyer should understand that the painting is handmade and the production time may be extended due to defects or other reasons.
3.5. The expected date of transfer of the Order to the Delivery Service is reported to the Buyer by the manager serving the Order by SMS, e-mail or during a control call to the Buyer. The date of delivery of the products can be changed by the Seller unilaterally if there are objective reasons, in the Seller's opinion.

4. Order delivery
4.1. Methods, as well as approximate terms of delivery of Products sold by the Seller, are indicated on the Website in the "Delivery" section and when placing an order.
4.2. The territory of delivery of Products presented on the Seller's Website and sold is limited to the borders of the Russian Federation.
4.3. Delays in delivery are possible due to unforeseen circumstances that occurred not through the fault of the Seller.
4.4. The Seller does not have its own courier service and transfers the delivery performance to a number of transport and courier services under the contract.
4.5. The risk of accidental death or accidental damage to the products passes to the Buyer from the moment the Order is handed over to him and the Recipient of the Order signs the documents confirming the delivery of the Order.
4.6. The cost of delivery of each Order is calculated individually, based on the weight of the products, the region and method of delivery, as well as (if necessary) the form of payment, and is indicated at the last stage of registration.
4.7. The Seller's obligation to transfer the Product to the Buyer is considered fulfilled at the time of its transfer to the courier service and assignment of the dispatch track number or when the Recipient receives the products at the post office. Upon receipt of the Order at the post office, the Recipient, after paying for the delivered product, is obliged to inspect the left Product and open it in the presence of employees of the Russian Post to check the products for compliance with the declared quantity, assortment and completeness of products, as well as the integrity of the packaging. If there are claims to the delivered Product (under-investment, attachment of products other than those specified in the inventory of the shipment, manufacturing defects, other claims), at the direction of the Recipient, employees of the Russian Post draw up an Act on the identified inconsistencies. If the Recipient has not filed claims in the above manner, the Seller is considered to have fully and properly fulfilled its obligation to transfer the products.
In case of return of the products delivered by the Russian Post due to the presence of claims to the Product, the Recipient is obliged to attach the following documents to the Shipment containing the returned Product:
- An application for a refund;
- A copy of the act on the identified inconsistencies;
- A copy of the payment receipt;
- A copy of the inventory of the Shipment;
- Return form.
4.8. When accepting an Order from a courier, the Recipient is obliged to inspect the delivered Product and check it for compliance with the declared quantity, assortment and completeness of products, as well as check the service life of the delivered products and the integrity of the packaging. If there are no claims to the delivered Product, the Recipient signs the "Order Delivery Form" or another similar document provided by the courier, and pays for the Order. The signature in the delivery documents indicates that the Recipient has not declared any claims to the Product and the Seller has fully and properly fulfilled its obligation to transfer the products.
4.9. To clarify the date, time and, if necessary, the delivery route, you can contact the manager, who contacts the Buyer to confirm the Order.
4.10. The User understands and agrees that: delivery is a separate service that is not an integral part of the products purchased by the Buyer, the performance of which ends when the Recipient receives the products and makes payment for it. Claims to the quality of the purchased products that arose after receiving and paying for the products are considered in accordance with the Law of the Russian Federation "On Consumer Rights Protection" and the warranty obligations of the relevant Seller. In this regard, the purchase of products with delivery does not give the Buyer the right to demand delivery of the purchased products for warranty service or replacement, does not allow for warranty service or replacement of products by visiting the Buyer and does not imply the possibility of a refund of the cost of delivery of products in cases where the Buyer has the right to a refund for the Product as such, in accordance with the Law of the Russian Federation "On Consumer Rights Protection".

5. Payment for products
5.1. The price of products sold in the Online store is indicated in rubles of the Russian Federation.